Privacy Policy | Mithla Lab

Mithla Lab ("we", "our", "us") is committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information.

1. Information We Collect

Information you provide directly:

Name, email address, phone number when you fill out contact or demo request forms
Organization name, lab type, and size when booking a demo
Payment information (processed securely by our payment provider — we never store card details)
Support tickets and communications

Information collected automatically:

IP address, browser type, operating system
Pages visited, time spent, referring URLs
Cookies and similar tracking technologies (see our Cookie Policy)

2. How We Use Your Information

To respond to inquiries and provide customer support
To schedule and conduct product demonstrations
To send service-related emails and updates
To send marketing communications (with your consent)
To improve our website and services
To comply with legal obligations

3. Data Sharing

We do not sell your personal data. We share data only with:

Service providers who help us operate our business (email, analytics, hosting)
Professional advisors (lawyers, accountants) under confidentiality agreements
Law enforcement when required by applicable law

4. Data Retention

We retain personal data for as long as necessary to provide our services or as required by law. You may request deletion of your data at any time by contacting us at privacy@mithlalab.com.

5. Security

We implement industry-standard security measures including AES-256 encryption at rest, TLS 1.3 in transit, role-based access controls, and regular security audits. We are ISO 27001 certified.

6. Your Rights

Depending on your location, you may have the right to:

Access the personal data we hold about you
Correct inaccurate data
Request deletion of your data
Object to or restrict processing
Data portability
Withdraw consent at any time

7. Cookies

We use cookies to improve your experience. See our Cookie Policy for details.

8. International Transfers

Your data may be processed in countries other than your own. We ensure appropriate safeguards are in place for all international transfers.

9. Changes to This Policy

We may update this policy periodically. We will notify you of significant changes via email or prominent notice on our website.

10. Contact Us

For privacy-related questions, contact us at:
Email: privacy@mithlalab.com
Address: Dhaka, Bangladesh